Welcome to Mashaa Evening!
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Frequently Asked Questions
The following are some questions that are frequently asked by our customers. If you still have any inquiry or require further clarification, please do not hesitate to contact us.

General Information


About Dresses


Return & Exchange


Delivery & Shipping


Payment Method







General Information  
  • Can I order by phone ?
    Yes, sure you can order from Mashaa Evenings.
    you can call 00965 972 979 29 to submit order through the phone. In addition, you can contact us through Whats App including your name, item No. , size and the delivery address.

  • How to order from Mashaa Evenings ?
    1. Register by inserting your name, email, and password and other required fields.
    2. Choose the dress you like, size, and color and then “Add to cart”.
    3. Revise your shopping cart , then click on “Checkout”.
    4. Insert your full address and Mobile No. , Press on “Order”
    5. Mashaa Evenings will call you to confirm the suitable delivery time.
    6. Our representative will deliver the dress to and wait outside 10 minutes till you check the order.
  • How make a "special order" in Mashaa Evenings ?
    1. Register by inserting your name, email, and password and other required fields.
    2. Choose the dress you like, size, and color and then “Add to cart”.
    Note: Please revise size chart to decide your size. Sizes differs from designer to another.
    3. Revise your shopping cart , then click on “Checkout”.
    4. Insert your full address and Mobile No. , Press on “Order”
    5. Mashaa Evenings will call you to confirm the suitable time to receive the money amount.
    Note: We process the special order after receiving money amount.
    6. Dress needs 20 days to arrive.
  • Do you have a place where I can try the dresses ?
    YES, We have a physical store in Kuwait where you can visit us and try the dress you like only and only if its available in store. to ensure the availability of the dress, please contact us at 0096597297929 or 0096522624218
About Dresses  
  • What if my dress needs to be altered ? .
    We afford this service for customers in Kuwait only.
  • What sizes do you use ?
    The sizes used are Americans. Every Dress has its own size chart in order to know the right dress.
  • How can I determine my size ?
    We recommend that you have your bust, waist, and hips measurements and compare them to the measurements on size chart of that dress. Each dress has a different size chart which is related to different designers and different dress style. Refer to How to measure. If you are in between sizes we recommend choosing the bigger size so you can have the dress altered by a professional tailor for perfect fit.

    You also can contact us by email or whats App 0096597297929 for better assistance.
  • How can I take my measurements?
    You should take your measurements with a professional tailor help or one of your friends. Please refer to " How to Measure "
Return & Exchange   
  • what is your return & exchange policy ?
    for Customers in Kuwait:

    We only exchange the special orders.

    Special Orders:
    Special orders can’t be returned.
    Dresses in standard size are allowed to be exchange with the” Available Dresses”. contact us and within 1 day in order to ask for the exchange.
    Dresses made to measurements or in a different color than the picture cannot be returned or exchanged.

    International orders, No exchange or return.
Delivery & Shipping  
  • When do you deliver the dresses ?
    Customers In Kuwait:
    Available Dresses, we deliver within one day .
    Special Orders, it needs 20 days to arrive.
    International Customers: Orders arrive within 5-20 days. for urgent orders, please contact us immediately.
  • Do you charge for delivery?
    For Local customer, we charge between 2 to 5 Kuwaiti Dinars.
    For International Customers: shipping cost shown in order process. Please contact us for more information.
Payment Method  
  • What is you payment method ?
    Local Customers: Payment method is Cash on Delivery .
    international Customer can choose paypal, visa, master card, bank transfer or western union.
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